Importance of Governance in Public Service Delivery

GOVERNANCE IN PUBLIC SERVICE DELIVERY

At the end of session, the participants will be able to:

Identify the importance of governance in public service delivery

Assess risks associated with service performance by applying the Four- Governance Model Framework

Issues on Governance in Public Service Delivery

- Importance of Governance in Public Service Delivery
- Issues with Outsourcing
- Four-Governance Model Framework
- Framework for Assessing Risk

PUBLIC SERVICE DELIVERY

Citizens globally pressed elected officials to shrink the size of the government

-> Late 1970s & early 1980s

Wanted substantial government programmes with less expenditure

Too bloated & inefficient

Privatisation: Selling to private sectors

Selling to private: Does the responsibility of government ends?

Typically retain a regulatory role to ensure the quality & safety of the services

What are entities that had been privatized? MAS, TM, KTM, TNB,

FOUR-GOVERNANCE MODEL

Procedural Governance (PGM)
Corporate Governance (CGM)
Market Governance (MGM)
Network Governance (NGM)

1. Procedural Governance Model

Centralised & hierarchical PA

Rule-bound: Protocols & defined practices

Strong top-down authority & layers of checking

Minimal outsourcing

Standardised services at lowest per-unit cost

BUT ..... Could not cope with increasing complexity of government

2. Corporate Governance Model

Importance to planning, budgeting & reporting

Focuses on outputs instead of inputs

Focuses on specific groups of citizens

Achieving results

3. Market Governance Model

Encourages competition among vendors

Develops contracts to define relationships

Stress quality & cost

Considerable emphasis on meetings citizen needs

Uses commercial / private practices and

BUT ..... Focuses only on one service
.... Difficulties when need to be coordinated

4. Network Governance Model

Focuses on linkages among vendors

Respond to complex citizen needs effectively

High level of public-private partnerships

Relational capital – outsource complex activities

FRAMEWORK FOR ASSESSING RISK

Assess the risk associated with poor delivery performance

Citizen sensitivity - assessing the real impact on the service of the citizen
Market competition - competitive nature of the amrket for vendors
Switching costs - Ease or difficulty of switching vendors/switching to internal service provision if performance is poor